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Most helpful review
1.0
Details
Last week salesman came when only my 89 year old father and (thankfully) the aide was there. Promised discounts for being a Veteran, AARP, and an discount if the job was completed within 24 hours were never reflected on the bill. When I got home I called Rudy M. on his...
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Review
#1572712 Review #1572712 is a subjective opinion of poster.
Service
Acorn Stairlifts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

No service | Acorn Stairlifts review from Wexford, Pennsylvania

we have had nothing but trouble it sticks and we cannot get it started until it wants to. called where we purchased the lift. no serviceman. he quit and they have not replaced him. paid 6000 dollars for a piece of junk. called Co. and the man was very rude. going to sumit to the BBB. buyer beware, they are like car salesmen once you buy they forget you and give you a hard time when you need them. you want me to rate this co, thats a joke
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Review
#1582138 Review #1582138 is a subjective opinion of poster.
Product
Acorn Stairlifts Stairlift

Worthless | Acorn Stairlifts review

They don't stand behind their product and repair it, but want to continue to badger you for approx. $600 per year for servicing if needed. If you don't use it they will charge you another $600 for the following year. You can call for service and your luck if they show up that week, plus we have had nothing but problems using the lift. It will stop several times when going up or down your stairs. We have had ours stop six times in a row, and then your stuck on it until it wants to work again! I would strongly advise not purchasing this lift.
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Review
#1538411 Review #1538411 is a subjective opinion of poster.
Product
Acorn Stairlifts Stairlift

Mother in law stranded for 3-4 days?? | Acorn Stairlifts review

My in-laws is nothing but problems and last night she got stuck 3/4 of the way up and the thing died. Traumatic to say the least. Now they say no Tech can come til Monday????? Really??? She’s stuck upstairs until Monday at the earliest??
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Review
#1527203 Review #1527203 is a subjective opinion of poster.
Product
Acorn Stairlifts Stairlift
1.0
Details
Stair lift stopped working while I was upstairs. It took 5 days before a technician arrived. This inadequate service !!! This company does not have technicians to service their clients. I would never recommend Acorn because of there extremely poor service. Imagine...
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1 comment
Anonymous
#1707289

i could not agree with you more. they sell you a product and then disappear.

My lift is not even a year old and has broken down 3 times. my grandmother is 98 years old and desperately needs the chair.

Review
#1521070 Review #1521070 is a subjective opinion of poster.
Pros
  • Knowledgeable repair technician
Cons
  • Unreliable product
  • Poor service
  • Being lied by the salesman

ACORN REPAIR AGENT QUIT | Acorn Stairlifts review from Kingman, Kansas

WAITED FOR 4 MONTHS TO FIND OUT "MIKE" FROM GREAT BEND KS QUIT LEAVING US STRANDED WITHOUT ANY STAIRLIFT TO GET INTO OUR HOME AT COLDWATER KS>>MS. GREER OF ACORN HQ PROMISED MANUAL TO REPAIR UNIT WOULD BE SENT TO ME NOTHINTG RECEIVED BILL PROCTOR COLDWATER,KS SHARE WITH COMPANY
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Review
#1510989 Review #1510989 is a subjective opinion of poster.
Service
Acorn Stairlifts Customer Care

$10000 not enough??? | Acorn Stairlifts review from Castle Rock, Colorado

1.8
Details
trying to "upgrade" product for $1000 plus ... Bottomless money pit... BUYER BEWARE !!!
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Review
#1471751 Review #1471751 is a subjective opinion of poster.
Product
Acorn Stairlifts Stairlift

Acorn curved 180 | Acorn Stairlifts review from Toronto, Ontario

1.5
Details
acorn are using relay with 2016 board which is not working properly. relay is getting heat and gives an error code F1, and you have to change motherboard. Acorn is using now new mother board. they know their is a problem. they should recall for these faulty motherboard and customer shouldnot pay for their trial and error type mother board as the warrenty is only for one yaer.
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Review
#1449408 Review #1449408 is a subjective opinion of poster.
Cons
  • Unreliable product
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • It Is A Fraud And It Will Cost You
The Acorn chairlift was installed in 2016. I started having trouble with the chair in Sept 2018 (we are 88 and 93 years of age with stage 3 heart problems so walking steps is out of the question). I called the company and was advised to take the 1 year contract for...
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2 comments
Anonymous
#1584804

I'm sorry to hear about the issue that you are having with your stairlift. Could you please contact us at 888-563-0410 option 1 and ask to speak directly to a member of our Customer Support Management Team so that we can further assist you? Sincerely, The Acorn Team

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Review
#1383019 Review #1383019 is a subjective opinion of poster.
Reason of review
poor results with yearly contract
Preferred solution
Mechanic should be sent out to repair chair as it was only 3 weeks since it was overhauled and it is not running correctly. It was not done right the first time and I should not have to pay $200 more for a service man to come out.
Tags
  • It Is A Fraud And It Will Cost You
I purchased my ACRON stairlift in Nov 2017. The young man who installed the unit was very courteous and knowledgeable. Before selecting the ACRON unit I did a considerable amount of research and found out there is a difference in purchasing the unit from ACRON or an...
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Review
#1315520 Review #1315520 is a subjective opinion of poster.
Product
Acorn Stairlifts Stairlift
Reason of review
Work Experience or Job Application

Contact Acorn Stairlifts Customer Service

Website:
Mailing Address:
7335 Lake Ellenor Drive
Orlando, Florida 32809
United States
Phone:
(888) 211-1245
All Acorn Stairlifts Contacts

Acorn Stairlifts Products and Services Reviews

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Latest Question

Acorn Stairlifts Questions
2.3
Details

Update by user Aug 15, 2018

The referral bonus check was sent and received.

Update by user Aug 15, 2018

After several more calls to Acorn, I finally was directed to a woman who handled the situation and gave me her extention to call during the process. The $200 referral bonus was sent about a week ago. Although I am...

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1 comment
Anonymous
#1800908

My Mother in law was stuck in the basement for 5 days. After 5 calls for emergency service to 3 different people we were blown off and told to wait the 5 days.

I would never recommend Acorn service and the chair computer went out within 10 months so the product isn't that reliable either. Bill Thomson in Ohio

Resolved
Review
#1305148 Review #1305148 is a subjective opinion of poster.
Service
Acorn Stairlifts Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Send the $200 referral that was promised at purchase